Who operates IaeNaVb™?

IaeNaVb™ is owned and operated by Yingtan Shuilongguo Technology Co., Ltd.

Business Address: No. 0018174, Liuyuan Residential Community, Jiaotong East Road, Dengbu Town, Yujiang District, Yingtan, Jiangxi, China.

How long does processing take?

Orders are normally processed within 2–4 business days after payment is confirmed. During holidays, promotional periods or unusually high order volume, processing may take up to 5 business days.

What is the estimated U.S. delivery time?

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch.

How are shipping charges determined?

Available shipping methods and applicable shipping charges are calculated and displayed at checkout before payment is completed.

Where can my order be shipped from?

Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin may differ from our business registration address.

Will tracking be provided?

After an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

What if a package is delayed or missing?

If tracking has not updated for an extended period, the shipment appears lost, or a delivered package cannot be located after reasonable checks, contact service@iaenavb.com with your order number.

What is the return window?

Eligible products may be returned within 30 calendar days after confirmed delivery.

How do I request a return?

Contact service@iaenavb.com with your order number, the item being returned, the reason for the return and photos or videos where relevant.

Do not automatically send merchandise to our business registration address. The appropriate return warehouse address will be provided after approval.

Who is responsible for return shipping?

For preference-based returns, customers are generally responsible for return shipping costs.

If an item is damaged, defective, incorrect, incomplete or materially different from its description because of a product or fulfillment issue, we will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.

When is a refund processed?

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

Can an order be canceled?

You may contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed after fulfillment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

What if an item arrives damaged or incorrect?

Contact us with your order number and supporting photographs or videos where appropriate. After reviewing the issue, we will provide a reasonable replacement, refund or return solution depending on the circumstances.

How can I contact IaeNaVb™?

service@iaenavb.com